Welcome to VoizTrail:
Optimize Your Call Center

At VoizTrail, we understand the critical importance of maintaining comprehensive oversight of your agency’s call center operations. That’s why we offer an AI-driven solution that captures 100% of calls, providing invaluable insights for actionable analysis and ultimately contributing to better outcomes for your customers, teams, and your company’s return on investment.

Trend Analysis Powered by AI

Our advanced analytics and dashboarding capabilities provide a wealth of insights to drive informed decision-making. Analyzing silence time and overall customer experience, VoizTrail offers unparalleled visibility into your call center performance. Trend analysis allows you to track employee progress over time, while decision analysis provides detailed insights into call efficacy and dispute resolution.

Emotional Intelligence. Built in active listening.

With VoizTrail, you can rest assured that your team is compliant while maintaining social awareness guidelines with customers. By reviewing call transcripts for training opportunities and tracking emotional trending within each call, employing VoizTrail methodologies can foster a culture of empathy and understanding.

Intuitive Dashboards Offer Ease of Use

Data analysis with a short learning curve. VoizTrail’s executive-level dashboard offers intuitive access to key performance indicators, call scoring metrics, emotion trending, language trending, and keyword heat mapping. Our agent drill-down dashboard enables you to use scoring to improve performance and even create a gamification platform to incentivize and motivate your team.

Comprehensive Compliance Management

VoizTrail ensures internal and industry compliance by adhering to regulations such as HIPAA, Fair Debt Collection Practices Act (FDCPA), Payment Card Industry Data Security Standards (PCI-DSS), and internal scripting compliance. With VoizTrail, businesses can rest assured that every interaction meets stringent compliance requirements.